Last updated: January 2026
At AMDAD Express, we are committed to customer satisfaction and providing a reliable and transparent shopping experience within the Kingdom of Saudi Arabia.
First: Return and Exchange Policy
Customers have the right to request a return or exchange within 14 days of receiving their order.
The product must be:
Unused
In its original condition
With the original packaging and all accessories
Second: Accepted Conditions
Returns or exchanges may be accepted in the following cases:
Manufacturing defect
Product arrived damaged
Incorrect product received
In these cases, the customer will not be responsible for any shipping or transfer fees.
Third: Unacceptable Cases
Products cannot be returned or exchanged in the following cases:
Used or damaged products due to misuse
Products that have been opened and cannot be returned for health or technical reasons
Products that do not include their original accessories
Fourth: Return Fees
If the reason for return is a change of mind:
The customer is responsible for the shipping fees.
If the package has been opened without a defect:
A fee of up to 30% may be deducted depending on the condition of the product.
Fifth: Return Request Process
To request a return or exchange:
Contact us via:
support@amdadexpress.com
Or through the Contact Us page on the website.
You will be provided with return instructions after your request has been reviewed.
Sixth: Refund
The product will be inspected upon receipt.
If approved:
The refund will be issued to the original payment method.
Within 7-14 business days, depending on the bank or payment provider.
Seventh: Important Notes
We reserve the right to refuse any return request that does not meet the requirements. Terms and Conditions
This policy applies to all orders placed within the Kingdom of Saudi Arabia.